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The Most Inclusive Cruises
-- Ever! |
TERMS AND
CONDITIONS
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USA TERMS
On Silver Sea Web site
(Below is for your convenience.) |
Click here
for UK terms &conditions
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The Most Inclusive Cruises
Important Notice.
Please read these terms and conditions carefully as they contain
important details regarding your Silver Sea Cruises, Ltd., cruise purchase
and outline the terms and conditions by which you agree to be bound.
Upon payment of a deposit, all bookings are subject to the terms and
conditions set forth in the then applicable Silver Sea Terms and Conditions, as well as those contained in the Passage
Contract. It is also recommended that you read the General Information
section for important details regarding your cruise vacation. |
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Subjects Covered |
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Air/Sea
Fare
Cruise-Only Allowance
Single and Third Guests
Payment Schedule
Cancellations
Health/Disability Requirements
Rights Reserved and Limits of
Responsibility |
Hotel Programs
Luggage
Silver Sea Air Program
Travel Documents
Shore Excursions, Land Tours, Lectures
& Personalities |
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Air/Sea Fare. |
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Your
air/sea fare covers most shipboard services including: suite
accommodations, all onboard meals and entertainment, roundtrip
economy air transportation from listed U.S. gateway cities and a
pre-cruise deluxe hotel stay (except in Venice and New Orleans) with
breakfast. Also included are all gratuities aboard ship, port
charges, luggage handling, local airport taxes where applicable,
complimentary beverages aboard ship (including select wines,
champagnes and spirits), transfers between the airport, hotel and
ship, and a special shore event on select sailings. All fares are
quoted in U.S. dollars are per guest and based on double occupancy.
Air and hotel arrangements for air/sea cruise bookings made within
14 days of sailing departure will not be confirmed until full
payment is received. Not included in your air/sea fare are: optional
shore excursions, meals ashore unless noted, accommodations while
ashore, casino gaming, laundry or valet services, purchases from the
ship's boutique, child care, or any other item or service of a
personal nature, such as massages, spa treatments, hair styling and
manicures. Some premium wine, champagne and spirit selections are
not included in your fare. All prices indicated in brochure are
subject to change. Sailings designated as a National Geographic
Traveler Cruise, Venetian Society Cruise, Le Cordon Bleu Culinary
Cruise, Opera Cruise, Golf Cruise, Fly Fishing Cruise, Cruise with
Gentlemen Hosts or Cruise with a Silver Sea ExperienceŽ, are all
subject to change and/or cancellation.
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Cruise-Only Allowance. |
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Guests independently making all necessary arrangements to and from
the ship, including air, hotel and transfer arrangements, may deduct
the applicable cruise-only allowance listed with each itinerary. The
cruise-only allowance may be deducted only once regardless of the
number of consecutive cruises purchased. Third guests occupying a
suite may also deduct the cruise-only allowance. Cruise-only rates
are port-to-port and do not include ground transfers or arrangements
of any kind. The cruise-only allowance is deducted from the
published fare prior to applying any applicable savings.
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Single and Third Guests. |
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A
limited number of suites are available for purchase on a single or
third guest occupancy basis. The fare for single occupancy in a
Vista or Veranda Suite ranges from 110% to 200% of the double
occupancy fare, depending upon the sailing selected. Single
occupancy for an Owner's, Grand, Royal or Silver Suite (and
Medallion on Silver Shadow and Silver Whisper) is 200%
of the double occupancy fare. Suites for single and third guests are
capacity controlled. Rates are subject to change based on
availability.
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Payment Schedule. |
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To
reserve your Silver Sea cruise, a 10% deposit of the total cruise
fare is required within seven (7) days of booking. Full payment is
due no later than 90 days prior to departure. All reservations are
subject to cancellation if payments are not received by the due date
and are guaranteed only when paid in full 90 days prior to sailing.
Payments may be made by check (U.S. funds), VISA, MasterCard,
American Express, Discover Card or Diners Club.
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Cancellations. |
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Should it be necessary to cancel your reservation, please have your
travel agent contact Silver Sea's Reservations Department by
telephone as soon as possible and subsequently submit your
cancellation in writing. Cruise and air tickets must be returned to
Silver Sea before a refund can be processed. If your cancellation
request is received more than 90 days prior to your initial sailing
date, a full refund of the amount already paid to Silver Sea will be
made. Cancellation requests received within 90 days of the initial
sailing date will be subject to the following charges, regardless of
suite resale:
- 90-61 days prior to your initial sailing date: 10% of the
total fare;
- 60-31days prior to your initial sailing date: 20% of the total
fare;
- 30-15 days prior to your initial sailing date: 50% of the
total fare;
- 14-0 days prior to your initial sailing date, or
non-appearance at the time of sailing: 100% of the total fare.
No refund or adjustment will be made in the event
of interruption or cancellation of the cruise vacation after the
commencement of same. Guests canceling land programs, hotel packages
or pre-booked shore excursions within 30 days prior to departure are
subject to 100% cancellation penalties. A $100 per person
administrative fee will be applied for all other changes made within
60 days of the sailing date. Please note that a different
cancellation policy applies to Millennium voyages. Please consult
your travel agent for details.
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Health/Disability
Requirements. |
Certain medical and
health conditions must be reported in writing to Silver Sea when the
reservation is made:
- Any physical or mental condition that may require medical
treatment or attention.
- Any condition which may render the guest unfit for travel.
- Any condition which may constitute a risk or danger to the guest
or to anyone else on board the ship.
- Any condition requiring oxygen for medical reasons.
Guests requiring special assistance because of
physical disabilities must be accompanied by a non-disabled adult who
will be able to assist them during the cruise, transfers, and in the
event of an emergency. Guests requiring a wheelchair must provide their
own collapsible wheelchair. Silver Sea reserves the right to refuse
passage to anyone who, in the opinion of the cruise line, is in such
physical or mental condition as to be incapable of an ocean voyage or
who may require care beyond that which Silver Sea can provide.
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Rights
Reserved and Limits of Responsibility. |
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Silver Sea's liability is limited to the terms and conditions of the
Passage Contract, which is included with your final travel documents. A
copy of Silver Sea's Passage Contract is also available upon request.
Please note that acceptance of the Passage Contract represents
acceptance of the conditions herein. Any and all information contained
herein is in effect at the time of printing and is subject to change at
any time. Silver Sea reserves the right to alter the ship's advertised
route, to delay any sailing, substitute another vessel for the scheduled
ship, or substitute or cancel scheduled ports of call as necessary.
Additionally, Silver Sea reserves the right to cancel reservations and
bookings, whether or not a deposit has been received. In such event,
Silver Sea's only liability will be to refund to the guest the amount it
has received. Silver Sea makes arrangements for transportation, other
than ocean passage, only as a booking agent. Silver Sea's responsibility
does not extend beyond the vessel. In arranging for the transportation
of guests to and from the ship, Silver Sea does so with independent
contractors. Silver Sea is not responsible for incidents such as airline
cancellations, re-routings or any disruption of scheduled services or
accommodations.
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Hotel Programs. |
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Unless
otherwise indicated, overnight accommodations at a deluxe hotel with
breakfast prior to your cruise are included in your air/sea fare. The
complimentary hotel night, breakfast and transfers are not included for
cruise-only guests taking the travel allowance. If necessary, an extra
pre-cruise hotel overnight or a post-cruise hotel overnight may be
required and included for air/sea guests depending on air schedules.
Silver Sea reserves the right to substitute hotel selection and provides
transfers and porterage as applicable. top |
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Luggage. |
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You may
bring aboard the ship a reasonable amount of clothing and personal
effects without charge. Luggage for Silver Sea guests, or guests on
safari or other land packages, must be handled in accordance with
regulations and tariffs of airlines and/or ground operators. Luggage
exceeding these limitations is subject to the charges as set forth by
individual operators. All luggage must be securely packed and properly
and clearly labeled. Liquid, fragile, perishable and other articles not
suitably packed are transported at your own risk. We recommend that you
hand carry travel documents (passport, visa, cruise tickets),
medications and valuables. These items are the full responsibility of
the guest at all times. Silver Sea shall not be responsible for the loss
of or damage to such personal items. Luggage or personal belongings will
be taken off the ship upon guest disembarkation. Under no circumstances
will luggage be stored on board without the owner of such luggage being
on the vessel.
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Silver Sea Air ProgramŽ. |
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Silver Sea's ability to offer air service from gateway cities is limited
to airline scheduling and availability of negotiated airfares. Airfares
negotiated by Silver Sea limit your ability to exchange, endorse or make
changes to air tickets. Seat assignments, special meals and frequent
flyer miles are the sole responsibility of the guest. Some airlines
restrict the accumulation or use of frequent flyer miles in conjunction
with fares used by cruise lines. Any service charges imposed by the
airline and loss of issued tickets will be your sole responsibility.
Silver Sea will select and confirm air carriers and routings on the most
direct flights available at our contract rates at the time of ticketing
and reserves the right to substitute charter flights for scheduled
service or vice versa; Silver Sea also reserves the right to select the
carrier, the routing and layover city if necessary. We suggest that you
reconfirm your flights prior to departure. Airline tickets are
refundable to Silver Sea only. Silver Sea is unable to make changes to air
flights once travel has begun. Should you choose to make your own air,
transfer and hotel arrangements, you may deduct the Cruise-Only Travel
Allowance amount from the air/sea fare listed. Air and hotel
confirmations for air/sea cruise bookings made within 14 days of
departure will not be confirmed until full payment is received. All
flight deviations and special requests are subject to availability and
confirmation. Guests requesting an air deviation on their return flight
date will forfeit all post-cruise hotel and transfers. Guests deviating
from their pre-cruise flight may forfeit transfers from the airport to
their pre-cruise hotel. Silver Sea's promotional Business Class Air
Upgrades featured with select itineraries in this brochure are per
person, roundtrip (unless noted otherwise) from Silver Sea's gateway
cities on international flights only; upgrades apply to full cruises
only (unless noted otherwise) and are subject to availability. Domestic
U.S., Inter-Asia and European flights may be in economy class.
Promotional upgrades are available for the first and second air/sea
guest in a suite only on selected sailings. Complimentary First Class
Upgrades from designated air/sea gateway cities for air/sea guests
booking Silver Sea's World Cruise and complimentary Business Class
Upgrades for air/sea guests booking combination voyages of 50
consecutive days or more are subject to availability and space is
limited. In some cases, economy class may be required for Domestic U.S.,
Inter-Asia and European flights. All other Silver Sea Air Program
restrictions apply.
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Travel Documents. |
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All
travel documents (air and cruise tickets, passport, medical card,
inoculation verification) are your responsibility and must be in the
name that appears on your passport. It is also your responsibility to
obtain any necessary visas and public health documents for all
applicable ports and to comply with all customs requirements. Without
the required documents, you may be denied boarding or disembarkation in
certain ports for which visas have not been obtained, and Silver Sea will
not be liable for such denial or bear any financial responsibility.
Security measures imposed by governments may change from time to time
and you will be required to comply with them. We will endeavor to
provide you with notice of measures which may affect you, but complying
with any such requirements is your responsibility. [iVoya.com Luxury Cruises
will assist you in securing information, provided such requests are by
e-mail. All responses to written requests will be made in writing, since
oral representations are not made by agents with respect to visa
requirements.] All schedules, prices, and terms of conditions listed in
Silver Sea's written brochure and Passage Contract are the effective
terms. Terms may be changed from time to time, and new terms supersede
any schedules, prices, and terms and conditions previously published,
provided that the new terms precede issuance of
your Passage Contract, are terms that Silver Sea reserved the right to
change in the terms that you accepted upon deposit or final payment, or
are changed by operation of law or applicable rules or regulations
pertaining to your cruise and its accompanying arrangements. top |
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Excursions, Land Tours. Lectures. and Personalities |
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Shore excursions at most ports of call are offered for purchase on
board, subject to availability. On some itineraries, a complimentary
shore excursion may be offered. All shore excursions and land tours are
operated by independent contractors and Silver Sea [and
iVoya.com Luxury Cruises] acts only as an agent
in booking them and shall not be responsible for any loss, injury or
death arising out of any service provided. These independent contractors
may impose additional limitations of liability. Lecturers, guest
personalities, bridge instructors, golf pros/hosts, hosted cruises and
entertainers are subject to change and/or cancellation. Some optional
pre- and/or post-cruise tours, shore excursions, or special events are
subject to cancellation if a minimum number of participants is not
achieved. top |
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